InvestOps USA 2020

November 16 - 18, 2020

Online

InvestOps Day 1- 03/06/19

7:15 am - 8:30 am Conference Registration & Networking Breakfast

8:30 am - 8:35 am Welcome Address: Liuba Pignataro, Editorial Director, InvestOps USA

8:35 am - 8:40 am Chairperson’s Opening Remarks: : Andy Burgin, MD, Client Account Director, Accenture

Andy Burgin, MD, Client Account Director at Accenture

Andy Burgin

MD, Client Account Director
Accenture

8:40 am - 9:00 am Buy Side COO Keynote Address: Driving transformation through collaboration- How can you best collaborate with the rest of the value chain to drive the required change within your business?

Ø  Grabbing the bull by the horns- Pinpointing when it’s right for collaboration to feed the pace of transformation in the industry
Ø  How can you best drive change not only in the middle office but through the whole operational model and remove silos?
Ø  Collaborative approach- Why operating in a joint operating model is the only way to reduce complexity, increase data quality and reduce operational costs
Ø  Leading through transformation- What are the best ways to get your team to embrace change initiatives to help your firm seize new opportunities?
Tobias Fritsch, Chief Operating Officer at Allianz Investment Management

Tobias Fritsch

Chief Operating Officer
Allianz Investment Management

9:00 am - 9:40 am All Star Panel: Overcoming operational efficiency challenges- What are the top 3 critical success factors for building a streamlined, cost-efficient investment operations division?

Ø  How does streamlining processes help to ensure that you are meeting current customer demands, improving operational efficiencies and reducing the bottom line?
Ø  New Ways to streamline operational processes- How can you ensure you have the right technology and processes in place now to meet your current and future objectives?
Ø  Intelligent process automation- How can you use these initiatives to enhance productivity and efficiency whilst reducing operational risks?
Ø  Consolidation and modernisation- Reducing costs and maximising the value of technologies and innovations through consolidations
Ø  Realizing the value of new initiatives- How do you measure and rationalize the ROI and measure the success of any new technologies you on-board?
Sergio Capanna, Director, Head of Asset Management at Calypso

Sergio Capanna

Director, Head of Asset Management
Calypso

Dave Winter, Head of Investment Operations, Americas at Aberdeen Standard Investments

Dave Winter

Head of Investment Operations, Americas
Aberdeen Standard Investments

Scott Wybranski, President and CEO at Meradia

Scott Wybranski

President and CEO
Meradia

Dominic Flanagan, Chief Development Officer at SS&C

Dominic Flanagan

Chief Development Officer
SS&C

9:40 am - 10:00 am Sell Side Keynote: Go Beyond Surviving Market Shifts – How can asset managers thrive amidst changes in asset flows by outsourcing front and middle office services?

Ø Preparing for the future – The market experienced strong asset flows and returns in recent years but what plans can you put in place to thrive in an unstable market
Ø How to buffer operational expenses to prepare for the possibility of weaker asset returns
Ø Save on technology maintenance, regulation support and compliance requirements by outsourcing front and middle office services traditionally completed in house
Ø How can the benefits of outsourcing including cost control and risk reduction allow managers to achieve best execution?
Marc Mallett, Director of Strategy for Asset Servicing, Americas at Northern Trust

Marc Mallett

Director of Strategy for Asset Servicing, Americas
Northern Trust

10:00 am - 10:40 am Morning Refreshment break

10:40 am - 11:00 am Fireside Chat: Where the rubber meets the road - The practicality of industry transformation and how you can take advantage of the future, now

This fireside chat will explore the real life practicalities of trying to transform operations so that managers can focus on their investment strategy, amidst a backdrop of fee pressure, passive investments and increasing client demands for transparency and reporting. The conversation will be focused on how firms can be more agile to take advantage of market opportunity to generate alpha and grow AUM.This fireside chat will explore the real life practicalities of trying to transform operations so that managers can focus on their investment strategy, amidst a backdrop of fee pressure, passive investments and increasing client demands for transparency and reporting. The conversation will be focused on how firms can be more agile to take advantage of market opportunity to generate alpha and grow AUM.

Ø  How are AI, ML and Robotics beginning to shape a new path for investment operations and how can they help to achieve your cost and efficiency objectives?
Ø  What opportunities does robotics present to the buy side and how can you measure the ROI?
Ø  What aspects of the investment operations workflow does AI, ML and RPA best lend itself to and how can you implement this?
Ø  Combining humans with machines- How can you build AI, ML and RPA into your existing enterprise architecture?
Ø  How can you ensure you have a comprehensive governance structure over the deployment of automated workflows and solutions?
Vincent Pasqualicchio, COO - Investments at American Family Insurance

Vincent Pasqualicchio

COO - Investments
American Family Insurance

Eric Bernstein, President of Asset Management Solutions at Broadridge Financial Solutions, Inc.

Eric Bernstein

President of Asset Management Solutions
Broadridge Financial Solutions, Inc.

11:00 am - 11:20 am Keynote Interview: From hype to reality- How are AI, ML and RPA being implemented across investment operations to increase performance and re-direct human resources to where they are truly needed?

Ø  How are AI, ML and Robotics beginning to shape a new path for investment operations and how can they help to achieve your cost and efficiency objectives?
Ø  What opportunities does robotics present to the buy side and how can you measure the ROI?
Ø  What aspects of the investment operations workflow does AI, ML and RPA best lend itself to and how can you implement this?
Ø  Combining humans with machines- How can you build AI, ML and RPA into your existing enterprise architecture?
How can you ensure you have a comprehensive governance structure over the deployment of automated workflows and solutions?
Andy Burgin, MD, Client Account Director at Accenture

Andy Burgin

MD, Client Account Director
Accenture

Uday Kiran Bolusani, Vice President, Global Product & Clearing Services at Fidelity

Uday Kiran Bolusani

Vice President, Global Product & Clearing Services
Fidelity

Don Maciag, Managing Director – Middle/Back Office Technology and Data Management at Charles Schwab

Don Maciag

Managing Director – Middle/Back Office Technology and Data Management
Charles Schwab

11:20 am - 12:00 pm All Star Panel: Best practice use cases for cutting-edge data management approaches- Which new strategies and technologies should you implement to gain the information edge?

Ø  Under regulations, growing technology, big data and advanced analytics how are global firms addressing the need for a new approach to data management?
Ø  Creating a uniform code for data: How to ensure your data management is consistent across the business to fully reap the reward of standardisation
Ø  How to decide which specific technologies can help you streamline your global data processes
Evaluating ways to resolve data processing issues without having to reinvest in legacy technology and infrastructure
Rich Lane, Senior Manager at Accenture

Rich Lane

Senior Manager
Accenture

Jay Boyd, Global Application Services Technology Officer at Invesco

Jay Boyd

Global Application Services Technology Officer
Invesco

Harry Chopra, Chief Client Officer at AxiomSL

Harry Chopra

Chief Client Officer
AxiomSL

Jim Kearney, Head of Investment Operations at Vanguard

Jim Kearney

Head of Investment Operations
Vanguard

12:00 pm - 12:20 pm Oxford Style Debate: To outsource or not to outsource- Do the efficiencies gained from outsourcing outweigh the risks of loosing control?

Moderator: Andy Burgin, MD, Client Account Director, Accenture
For: Jeremy Gagnon, Head of Sales Engineering, North America, RIMES Technologies
Against: Marc Buonomo, Head of Asset Management Operations,  DWS Investment Management Americas

- Establishing the pros and cons- What are the arguments for and against outsourcing your middle and back office operations?
- Vendor management vs. building internally- Where should you allocate resources and what factors should be considered?
- In an era of increased regulatory scrutiny does outsourcing your investment operations give you enough effective oversight and supervision?
- Assessing the trade off between cost and time- Does outsourcing always remove the burden?

Andy Burgin, MD, Client Account Director at Accenture

Andy Burgin

MD, Client Account Director
Accenture

Jeremy Gagnon

Head of Sales Engineering- North America
Rimes Technologies

Marc Buonomo, Head of Asset Management Operations at DWS Investment Management Americas

Marc Buonomo

Head of Asset Management Operations
DWS Investment Management Americas

12:20 pm - 1:20 pm Lunch and Networking Break

Track chaired by  John Clark, Head of Consulting, Cutter Associates

Track A Operations Tech: Improving Operational Efficiency

1:50 pm - 2:10 pm Case Study: Taking a holistic approach- Building for the future, but delivering today. Delivering value in meaningful pieces while not losing sight of the longer term perspective
-How do we operate in a fast paced world that requires quicker turnarounds to build credibility and momentum?
-How should you think about data with the myriad of options out there?
-Thinking strategically while delivering tactically.  How to find a balance between the ideal and practical?
-How to help ensure alignment with strategic objectives while delivering near term wins?

Charles Kim

SVP, Head of Data Governance & Strategy
Voya Investment Management


Track A Operations Tech: Improving Operational Efficiency

2:10 pm - 2:30 pm Case Study: Creating the Data-Driven Enterprise – how to make the transition from operating in silos to creating an agile, enterprise-wide responsive data hub that improves information sharing.
- What does the ideal digitalized investment operations division look like and how can this be achieved?
- How can you ensure you have the right data infrastructure in place to respond in an agile way to new business requirements?
- How do you deal with the wide range of data types, both structured and unstructured, that are needed to provide a 360 view?
-How do you ensure that data is of the right quality and that it can be shared widely and securely?


Dr. Giles Nelson, CTO at MarkLogic

Dr. Giles Nelson

CTO
MarkLogic


Track A Operations Tech: Improving Operational Efficiency

2:30 pm - 2:50 pm Case Study: Harnessing Data as a Business Asset – Do you have the right operating model in place?
-How can investment managers face the challenge of harnessing data as a business asset, turning data into fuel that can help to enable growth?
-What adjustments are needed to help sharpen the focus on investment analysis, market strategies and client needs in order to drive and preserve revenue?
-What options are available to capture and manufacture the data needed to drive business results?
-How can managed services or outsourcing augment your team to support the management of investment data, tailoring the right solution for your organization? 

Liz Blake, Global Head of Managed Services at Eagle Investment Systems

Liz Blake

Global Head of Managed Services
Eagle Investment Systems


Track A Operations Tech: Improving Operational Efficiency

2:50 pm - 3:10 pm Case Study: Overcoming legacy technology and systems – How to address moving forward with the changing business landscape and business strategy with aging applications.
Ø  How can improving legacy architecture allow you to more easily capture opportunities for digitalization?
Ø  Choosing between integration or overhaul – which is best to help you resolve data processing issues?
Ø  Whether replacing or integrating legacy systems -which steps can you take to minimize the disruption and ensure business continuity?
Ø  What are the best ways to shrink costs whilst combing new technologies and best practices in legacy decommissioning?
Ed  Selker, Director - Data Management Operations at Federated Investors

Ed Selker

Director - Data Management Operations
Federated Investors


Track A Operations Tech: Improving Operational Efficiency

3:10 pm - 3:50 pm Afternoon Refreshment Break

Track B Derivative Operations: Enhancing Your Derivatives Workflow

1:50 pm - 2:30 pm Panel Revolution: Streamlining OTC derivatives- What are the building blocks for using STP to achieve operational efficiencies?
Ø  Bridging the gap between where we are now and where we should be- How are advances in automation and STP improving efficiencies and reducing the regulatory burden?
Ø  How can you embrace automation to maximise your chances of best execution in your derivatives trading workflow
Ø  Where is it realistic to incorporate automation across your middle and back office to allow for real-time trade reporting?
Ø  Does the high cost of manual processes mean STP in derivatives is inevitable?
David Nable, Managing Director and the Head of Commercial Strategy at Arcesium

David Nable

Managing Director and the Head of Commercial Strategy
Arcesium

Charles  Dwyer, Former Director, Global Technology and Operations at Independent

Charles Dwyer

Former Director, Global Technology and Operations
Independent

Track chaired by Charles Dwyer, Former Director, Global Technology & Operations, Deutsche Bank AM

Track B Derivative Operations: Enhancing Your Derivatives Workflow

2:30 pm - 3:10 pm 360 Perspective: New horizons in collateral management- How are the application of smarter data driven intelligence helping to unlock new opportunities?
Ø  Efficiency drivers in collateral management- How can you employ forward looking innovations and AI to a more central role in the ecosystem?
Ø  What are the best ways to deal with reporting and collateral requirements as directed by derivatives regulation?
Ø  Enterprise wide collateral- How can you integrate OTC derivatives, securities, treasury and other asset classes to save costs and increase automation?
Ø  Control and optimization beyond operations- How is this evolving to find opportunities across the business at pre-trade, trade and post-trade levels?
Ø  How can you integrate traditional silos into a company wide collateral management model to reduce costs, automate processes and avoid operational duplication?
Eric Bolisay, Vice President- Head of Derivatives Strategic Operations at T.Rowe Price

Eric Bolisay

Vice President- Head of Derivatives Strategic Operations
T.Rowe Price

Ky Dong, Senior Complex Securities Specialist at Franklin Templeton Investments

Ky Dong

Senior Complex Securities Specialist
Franklin Templeton Investments

Armando Hernandez, Director, Business Development at CloudMargin

Armando Hernandez

Director, Business Development
CloudMargin

Jim Kearney, Head of Investment Operations at Vanguard

Jim Kearney

Head of Investment Operations
Vanguard

Charles  Dwyer, Former Director, Global Technology and Operations at Independent

Charles Dwyer

Former Director, Global Technology and Operations
Independent

Track chaired by Charles Dwyer, Former Director, Global Technology & Operations, Deutsche Bank AM

Track B Derivative Operations: Enhancing Your Derivatives Workflow

3:10 pm - 3:50 pm Afternoon Refreshment Break
Track chaired by Charles Dwyer, Former Director, Global Technology & Operations, Deutsche Bank AM

Track C Workshop: Embracing The Latest Digitalization Innovations

1:50 pm - 2:50 pm Boardroom: The results are in – what’s driving transformation in asset management and which initiatives should you focus on for maximum results?
Ø Which forward looking technologies are the sell-side utilising in order to improve profit margins and in what ways are these being passed on to the buy side?
Ø How are sell side business models adapting in order to differentiate for the needs of the buy side
Ø How can the sell-side help the buy-side engage digitalisation and how will this help buy-side operations meet their objectives
Ø Are there lessons to be learned from how the sell side are reacting to increasing regulation?
Paul Migliore, CEO at Citisoft

Paul Migliore

CEO
Citisoft

David  Bates, Managing Partner at Citisoft

David Bates

Managing Partner
Citisoft

Track C Workshop: Embracing The Latest Digitalization Innovations

3:10 pm - 3:50 pm Afternoon Refreshment Break

Track D Boardroom: Achieving Global Consistencies

1:50 pm - 3:10 pm Boardroom: Achieving global operational efficiencies- How to overcome regional nuances whilst making the transition towards increased standardisation
Ø  Pinpointing key challenges and opportunities in the operating model- How can the buy side overcome obstacles around supporting a global business including regulatory issues
Ø  Which innovative solutions you should be investing in to ensure your operations are truly global in scope?
Ø  Is it best to roll-out a technology platform that can span globally or to apply different technology initiatives in different geographical locations?
Ø  Cultural considerations- Where do you draw the line between leading and being led and how much can you dictate?
Ø  Expanding your operating model across different global locations- Should you stick with your core competency in new markets or test other areas?
Ø  What aspects of global regulation should you be monitoring and how can you navigate the regulatory minefield?
Deborah White, VP Asset Operations at Aegon

Deborah White

VP Asset Operations
Aegon

Tom Phipps, Principal – Practice Lead, Operational Strategy at Cutter Associates

Tom Phipps

Principal – Practice Lead, Operational Strategy
Cutter Associates

Track D Boardroom: Achieving Global Consistencies

3:10 pm - 3:50 pm Afternoon Refreshment Break

Track A Digitalization- Creating An Agile Operating Model

3:50 pm - 4:30 pm Case Study Revolution: What makes a robust change management strategy that is agile enough to keep up with the pace of new innovations and on-going regulatory change?
Ø  What practical steps can you take to create an agile change management strategy that can react to technological advances and changes in market infrastructure?
Ø  Top down approaches to change management- How can you create a culture that embraces change throughout the division and ensures everyone is working towards the same goal?
Ø  What is the best way to structure your organisation to encourage innovation bottom-up as well as top-down?
Ø  Constructing a plan for longevity- How can you ensure continuation by aligning new strategies across the entire business?
Elise Bourret, Vice President, Global Investment Services at Manulife Asset Management

Elise Bourret

Vice President, Global Investment Services
Manulife Asset Management

Track A Digitalization- Creating An Agile Operating Model

4:30 pm - 5:10 pm 360 Perspective: Embracing the latest digitalization trends- How can you take the lead with implementing new innovations to ensure your organization is not left behind?
Ø  What are the top trends in digitalisation and how should you rank these in terms of commercial viability?
Ø  How can you utilise powerful automation tools to take over repetitive tasks and focus your people on areas requiring human insights and judgement?
Ø  Data and analytics- How can you ensure you have the right technology and automation tools in place to build readily accessible data lakes?
Ø  Artificial intelligence- How can you put your data to work in the form of algorithms and machine learning to compliment your human talent?
Ø  In which ways can you set yourself apart from the rest by pioneering efforts in digitalisation?
John Clark, President of the Consulting Division at Cutter Associates

John Clark

President of the Consulting Division
Cutter Associates

Tony Warren, EVP, Head of Business and Solutions Strategy Institutional and Wholesale at FIS

Tony Warren

EVP, Head of Business and Solutions Strategy Institutional and Wholesale
FIS

Jim Keogh

Head of Operations
Brigade Capital Management

Dr. Philip Pyburn, Principal at TechPar Group

Dr. Philip Pyburn

Principal
TechPar Group

Track B Workshop - Building Winning Teams

3:50 pm - 4:50 pm Workshop: Building the next-generation operations team- What skillsets are now essential to thrive in the highly data-driven and automation-led landscape?
Ø  How do you navigate finding the best talent- Devising a practical plan to create a winning operations team
Ø  Addressing the digital skill gap and the need to innovate- What skills should you now be looking for when hiring for the future?
Ø  How do you justify the ROI of long-term solutions intended to draw in the best talent?
Ø  Which learning and development strategies can you employ to retain staff when there is not an already specialised training programme in place?
Ø  What new roles and job titles need to be developed on the buy side to keep up with the pace of change across investment operations?
Ø  Internal cultures are paramount if real change is to be implemented – what strategies can you put in place to ensure that everybody is driving change?
Ø  Can you use external training and development programmes or is it essential to create your own based on individual needs?
Laurie  D Battaglia, MS-OD, PCC, CEO & Workplace Strategist at Aligned at Work

Laurie D Battaglia

MS-OD, PCC, CEO & Workplace Strategist
Aligned at Work

Track D Boardroom- Leveraging Transformation Initiatives

3:50 pm - 5:10 pm Survey Results: The Current and Future State of Client Reporting and Communications
SimCorp Coric commissioned WBR Insights to conduct research with 100 senior finance buy-side executives responsible for Investment Reporting and Client Communications. This session will explore the findings of the survey and offer practical insights into how firms can reduce complexity and increase consistency and efficiency in the client reporting and communications function.
- What are the biggest operational challenges firms face with investment reporting and communication?
- What steps can asset managers take to reduce complexity, and improve efficiency?
- Where can firms look to streamline their operational landscape and technology stack to improve consistency of data? 
- Looking forward, where are organizations looking to invest, including digital channels, to improve the experience delivered to clients? 
- What role can analytics play in optimising client communications and reporting operations?
- How can you centralize operations to deliver global investment reporting communications?

Iain Smith

Marketing Principal
Simcorp Coric

5:10 pm - 6:40 pm InvestOps ‘Swing Into Spring’ Cocktail Drinks Reception