John Morton

Operations leaders often find themselves working around systems that were not built for today’s demands. As firms expand, processes become strained, exceptions increase, and people fill the gaps. The work gets done, but it relies on manual effort, constant follow-up, and workflows that can limit focus and flexibility.

This interactive workshop offers a chance to step back from day-to-day execution and reconsider how operations are designed. Participants will identify common challenges, discuss how work actually happens in their organizations, and evaluate how agentic and intelligent workflows can offer a new approach. The focus is on building systems that coordinate work automatically, rather than relying on handoffs or individual heroics.

We’ll discuss how AI and intelligent agents can handle ongoing monitoring, decision support, and follow-through, replacing many manual processes that define operations today. By moving routine coordination and oversight to intelligent workflows, teams can devote more time to judgment, improvement, and high-value work.

Attendees should expect a session that is engaging, thoughtful, and a little fun, while still grounded in the realities of running operations at scale.