Rich Bezanson is the North American Head of Operational Delivery for Aviva Investors America. Rich has over 20 years of experience in the financial services business covering front, middle and back office operations. Rich’s considerable knowledge and expertise covers a wide range of areas including data governance, security valuation, and product launches. His recent focus has been optimizing operational interactions for clients across multiple platforms to deliver successful experiences. Prior to joining Aviva, Rich was Vice President at JPMorgan for US regulatory change and worked to develop a broad range of solutions to implement organizational and platform changes to comply with the ever changing regulatory landscape.