The Future of Investment Operations: AI, Data & the Next Operating Model
Recorded live at InvestOps USA, Natalie McIntyre of Cutter Associates sits down with Mariam Osman, COO of Investment Operations at BlackRock, and Andrew Onslow, Global Head of Investment Operations at Morgan Stanley Investment Management.
The conversation explores how investment operations is evolving from a traditional cost centre into a strategic driver of growth, client experience and innovation. Topics include AI adoption, data strategy, operating model transformation, talent development, public-private market convergence, digital assets, and preparing operations teams for a future of 24/7 markets.
Key discussion points:
- Why operational transformation is no longer optional
- The role of AI and data in driving efficiency and scale
- Building operating models for 2030 and beyond
- Talent, training and the future operations workforce
- Digital assets, tokenization and emerging market structures
- How leading firms are measuring success in operations