InvestOps USA 2019

March 05 - 07, 2019

Innisbrook Resort and Golf Club, Palm Harbor, FL

(+44) 207.368.9576

InvestOps Day 1- 03/06/19

7:15 am - 8:30 am Conference Registration & Networking Breakfast

8:30 am - 8:35 am Welcome Address: Emma Taylor, Editorial Director, InvestOps USA

8:35 am - 8:40 am Chairperson’s Opening Remarks: : Andy Burgin, MD, Client Account Director, Accenture

Andy Burgin - MD, Client Account Director, Accenture
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Andy Burgin

MD, Client Account Director
Accenture

8:40 am - 9:00 am Buy Side COO Keynote Address: Driving transformation through collaboration- How can you best collaborate with the rest of the value chain to drive the required change within your business?

Tobias Fritsch - Chief Operating Officer, Allianz Investment Management
Ø  Grabbing the bull by the horns- Pinpointing when it’s right for collaboration to feed the pace of transformation in the industry
Ø  How can you best drive change not only in the middle office but through the whole operational model and remove silos?
Ø  Collaborative approach- Why operating in a joint operating model is the only way to reduce complexity, increase data quality and reduce operational costs
Ø  Leading through transformation- What are the best ways to get your team to embrace change initiatives to help your firm seize new opportunities?

Tobias Fritsch

Chief Operating Officer
Allianz Investment Management

9:00 am - 9:40 am All Star Panel: Overcoming operational efficiency challenges- What are the top 3 critical success factors for building a streamlined, cost-efficient investment operations division?

Herve de Laforcade - Head of Marketing Calypso Dave Winter - Head of Investment Operations, Americas, Aberdeen Standard Investments Richard Bezanson - Head of Operational Delivery, Aviva Investors
Ø  How does streamlining processes help to ensure that you are meeting current customer demands, improving operational efficiencies and reducing the bottom line?
Ø  New Ways to streamline operational processes- How can you ensure you have the right technology and processes in place now to meet your current and future objectives?
Ø  Intelligent process automation- How can you use these initiatives to enhance productivity and efficiency whilst reducing operational risks?
Ø  Consolidation and modernisation- Reducing costs and maximising the value of technologies and innovations through consolidations
Ø  Realizing the value of new initiatives- How do you measure and rationalize the ROI and measure the success of any new technologies you on-board?
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Dave Winter

Head of Investment Operations, Americas
Aberdeen Standard Investments

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Richard Bezanson

Head of Operational Delivery
Aviva Investors

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Herve de Laforcade

Head of Marketing
Calypso

9:40 am - 10:00 am Sell Side Keynote: Go Beyond Surviving Market Shifts – How can asset managers thrive amidst changes in asset flows by outsourcing front and middle office services?

Ø Preparing for the future – The market experienced strong asset flows and returns in recent years but what plans can you put in place to thrive in an unstable market
Ø How to buffer operational expenses to prepare for the possibility of weaker asset returns
Ø Save on technology maintenance, regulation support and compliance requirements by outsourcing front and middle office services traditionally completed in house
Ø How can the benefits of outsourcing including cost control and risk reduction allow managers to achieve best execution?

10:00 am - 10:40 am Morning Refreshment break

10:40 am - 11:00 am Keynote Interview: From hype to reality- How are AI, ML and RPA being implemented across investment operations to increase performance and re-direct human resources to where they are truly needed?

Andy Burgin - MD, Client Account Director Accenture Uday Kiran Bolusani - Vice President, Global Product & Clearing Services, Fidelity Gabriel Schofield - CSIM Technology, Charles Schwab Investment Management
Ø  How are AI, ML and Robotics beginning to shape a new path for investment operations and how can they help to achieve your cost and efficiency objectives?
Ø  What opportunities does robotics present to the buy side and how can you measure the ROI?
Ø  What aspects of the investment operations workflow does AI, ML and RPA best lend itself to and how can you implement this?
Ø  Combining humans with machines- How can you build AI, ML and RPA into your existing enterprise architecture?
Ø  How can you ensure you have a comprehensive governance structure over the deployment of automated workflows and solutions?
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Uday Kiran Bolusani

Vice President, Global Product & Clearing Services
Fidelity

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Andy Burgin

MD, Client Account Director
Accenture

Gabriel Schofield

CSIM Technology
Charles Schwab Investment Management

11:00 am - 11:40 am All Star Panel: Best practice use cases for cutting-edge data management approaches- Which new strategies and technologies should you implement to gain the information edge?

Andy Burgin - MD, Client Account Director Accenture Jay Boyd - Global Application Services Technology Officer, Invesco Jim Kearney - Head of Investment Operations, Vanguard Gabriel Schofield - CSIM Technology, Charles Schwab Investment Management
Ø  Under regulations, growing technology, big data and advanced analytics how are global firms addressing the need for a new approach to data management?
Ø  Creating a uniform code for data: How to ensure your data management is consistent across the business to fully reap the reward of standardisation
Ø  How to decide which specific technologies can help you streamline your global data processes
Ø  Evaluating ways to resolve data processing issues without having to reinvest in legacy technology and infrastructure
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Jay Boyd

Global Application Services Technology Officer
Invesco

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Jim Kearney

Head of Investment Operations
Vanguard

Gabriel Schofield

CSIM Technology
Charles Schwab Investment Management

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Andy Burgin

MD, Client Account Director
Accenture

11:40 am - 12:20 pm Oxford Style Debate: To outsource or not to outsource- Do the efficiencies gained from outsourcing outweigh the risks of loosing control?

Andy Burgin - MD, Client Account Director Accenture Matt Cipriano - Director of Trade Operations, Campbell & Company Marc Buonomo - Head of Asset Management Operations, Deutsche Asset Management
Ø  Establishing the pros and cons- What are the arguments for and against outsourcing your middle and back office operations?
Ø  Vendor management vs.building internally- Where should you allocate resources and what factors should be considered?
Ø  In an era of increased regulatory scrutiny does outsourcing your investment operations give you enough effective oversight and supervision?
Ø  Assessing the trade off between cost and time- Does outsourcing always remove the burden?
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Matt Cipriano

Director of Trade Operations
Campbell & Company

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Andy Burgin

MD, Client Account Director
Accenture

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Marc Buonomo

Head of Asset Management Operations
Deutsche Asset Management

12:20 pm - 1:50 pm Buy Side Only Think Tank Lunch How can the buy side better collaborate to drive mutually beneficial initiatives forward?

Marc Buonomo - Head of Asset Management Operations, Deutsche Asset Management
Open to a maximum of 15 Global Heads of Investment Operations from the top 50 US Buy Side firms- Lunch to be served during this session.
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Marc Buonomo

Head of Asset Management Operations
Deutsche Asset Management

12:20 pm - 1:50 pm Lunch and Networking Break

Track A Operations Tech: Improving Operational Efficiency

1:50 pm - 2:30 pm Case Study: Talking a holistic approach – How to make the transition from operations in silos to creating an enterprise-wide responsive data pool that improves information sharing
Charles Kim - SVP, Head of Data Governance & Strategy, Voya Investment Management
Ø What does the ideal digitalized investment operations division look like and how can this be achieved?
Ø What building blocks do you need to put in place to ensure you have quality and accurate data at the beginning of your data management programme?
Ø Unlocking the potential of your own data – how can you best utilize data warehousing to unlock the potential of data you already own?
Ø How can you provided efficient access to all of your data to gain a comprehensive view of your business including security, reference data and pricing
Ø What steps should you take to ensure that any outside data from vendors integrates into business systems whilst remaining compliant?

Charles Kim

SVP, Head of Data Governance & Strategy
Voya Investment Management

Track A Operations Tech: Improving Operational Efficiency

2:30 pm - 2:50 pm 360 Perspective: Overcoming legacy technology and systems – How to side-step complex system architectures to enable quickened response to new digital opportunities
Liz Blake - Global Head of Managed Services, Eagle Investment Systems
Ø  How can investment managers face the challenge of harnessing data as a business asset, turning data into fuel that can help to enable growth?
Ø  What adjustments are needed to help sharpen the focus on investment analysis, market strategies and client needs in order to drive and preserve revenue?
Ø  Is your middle office ready to deliver data to your entire organization, what does the merging of middle office and front office mean, and are you ready for these shifts?
Ø  How can managed services augment your team to support the management of investment data, moving from data “incrementalists” to data “visionaries”?
Ø  Does today’s tightening margins environment drive an opportunity to rebuild talent and data management in order to deliver a more powerful operating structure?
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Liz Blake

Global Head of Managed Services
Eagle Investment Systems

Track A Operations Tech: Improving Operational Efficiency

2:50 pm - 3:10 pm Case Study: Overcoming legacy technology and systems – How to side-step complex system architectures to enable quickened response to new digital opportunities
Ed Selker - Director - Data Management Operations, Federated Investors
Ø  How can improving legacy architecture allow you to more easily capture opportunities for digitalization?
Ø  Choosing between integration or overhaul – which is best to help you resolve data processing issues?
Ø  Whether replacing or integrating legacy systems -which steps can you take to minimize the disruption and ensure business continuity?
Ø  What are the best ways to shrink costs whilst combing new technologies and best practices in legacy decommissioning?
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Ed Selker

Director - Data Management Operations
Federated Investors

Track A Operations Tech: Improving Operational Efficiency

3:10 pm - 3:50 pm Afternoon Refreshment Break

Track B Derivative Operations: Enhancing Your Derivatives Workflow

1:50 pm - 2:30 pm Panel Revolution: Streamlining OTC derivatives- What are the building blocks for using STP to achieve operational efficiencies?
Katie Oliverio - Vice President Derivatives Regulation, Alliance Bernstein David Nable - Managing Director and the Head of Commercial Strategy, Arcesium
Ø  Bridging the gap between where we are now and where we should be- How are advances in automation and STP improving efficiencies and reducing the regulatory burden?
Ø  How can you embrace automation to maximise your chances of best execution in your derivatives trading workflow
Ø  Where is it realistic to incorporate automation across your middle and back office to allow for real-time trade reporting?
Ø  Does the high cost of manual processes mean STP in derivatives is inevitable?
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Katie Oliverio

Vice President Derivatives Regulation
Alliance Bernstein

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David Nable

Managing Director and the Head of Commercial Strategy
Arcesium

Track B Derivative Operations: Enhancing Your Derivatives Workflow

2:30 pm - 3:10 pm 360 Perspective: New horizons in collateral management- How are the application of smarter data driven intelligence helping to unlock new opportunities?
Eric Bolisay - Vice President- Head of Derivatives Strategic Operations, T.Rowe Price Ky Dong - Senior Complex Securities Specialist, Franklin Templeton Investments Jenny Tsouvalis - Senior VP & Enterprise Head, Investment Reporting, Operations and Applications, OMERS
Ø  Efficiency drivers in collateral management- How can you employ forward looking innovations and AI to a more central role in the ecosystem?
Ø  What are the best ways to deal with reporting and collateral requirements as directed by derivatives regulation?
Ø  Enterprise wide collateral- How can you integrate OTC derivatives, securities, treasury and other asset classes to save costs and increase automation?
Ø  Control and optimization beyond operations- How is this evolving to find opportunities across the business at pre-trade, trade and post-trade levels?
Ø  How can you integrate traditional silos into a company wide collateral management model to reduce costs, automate processes and avoid operational duplication?
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Eric Bolisay

Vice President- Head of Derivatives Strategic Operations
T.Rowe Price

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Ky Dong

Senior Complex Securities Specialist
Franklin Templeton Investments

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Jenny Tsouvalis

Senior VP & Enterprise Head, Investment Reporting, Operations and Applications
OMERS

Track B Derivative Operations: Enhancing Your Derivatives Workflow

3:10 pm - 3:50 pm Afternoon Refreshment Break

Track C Workshop: Embracing The Latest Digitalization Innovations

1:50 pm - 2:50 pm Boardroom: The results are in – what’s driving transformation in asset management and which initiatives should you focus on for maximum results?
Paul Migliore - CEO, Citisoft
Ø Which forward looking technologies are the sell-side utilising in order to improve profit margins and in what ways are these being passed on to the buy side?
Ø How are sell side business models adapting in order to differentiate for the needs of the buy side
Ø How can the sell-side help the buy-side engage digitalisation and how will this help buy-side operations meet their objectives
Ø Are there lessons to be learned from how the sell side are reacting to increasing regulation?
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Paul Migliore

CEO
Citisoft

Track C Workshop: Embracing The Latest Digitalization Innovations

3:10 pm - 3:50 pm Afternoon Refreshment Break

Track D Boardroom: Achieving Global Consistencies

1:50 pm - 3:10 pm Boardroom: Achieving global operational efficiencies- How to overcome regional nuances whilst making the transition towards increased standardisation
Deborah White - VP Asset Operations, Aegon
Ø  Pinpointing key challenges and opportunities in the operating model- How can the buy side overcome obstacles around supporting a global business including regulatory issues
Ø  Which innovative solutions you should be investing in to ensure your operations are truly global in scope?
Ø  Is it best to roll-out a technology platform that can span globally or to apply different technology initiatives in different geographical locations?
Ø  Cultural considerations- Where do you draw the line between leading and being led and how much can you dictate?
Ø  Expanding your operating model across different global locations- Should you stick with your core competency in new markets or test other areas?
Ø  What aspects of global regulation should you be monitoring and how can you navigate the regulatory minefield?
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Deborah White

VP Asset Operations
Aegon

Track D Boardroom: Achieving Global Consistencies

3:10 pm - 3:50 pm Afternoon Refreshment Break

Track A Digitalization- Creating An Agile Operating Model

3:50 pm - 4:30 pm Case Study Revolution: What makes a robust change management strategy that is agile enough to keep up with the pace of new innovations and on-going regulatory change?
Elise Bourret - Vice President, Global Investment Services, Manulife Asset Management
Ø  What practical steps can you take to create an agile change management strategy that can react to technological advances and changes in market infrastructure?
Ø  Top down approaches to change management- How can you create a culture that embraces change throughout the division and ensures everyone is working towards the same goal?
Ø  What is the best way to structure your organisation to encourage innovation bottom-up as well as top-down?
Ø  Constructing a plan for longevity- How can you ensure continuation by aligning new strategies across the entire business?
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Elise Bourret

Vice President, Global Investment Services
Manulife Asset Management

Track A Digitalization- Creating An Agile Operating Model

4:30 pm - 5:15 pm 360 Perspective: Embracing the latest digitalization trends- How can you take the lead with implementing new innovations to ensure your organization is not left behind?
Arnold Wachs - Principal, Practice Lead, Data Management Cutter Associates
Ø  What are the top trends in digitalisation and how should you rank these in terms of commercial viability?
Ø  How can you utilise powerful automation tools to take over repetitive tasks and focus your people on areas requiring human insights and judgement?
Ø  Data and analytics- How can you ensure you have the right technology and automation tools in place to build readily accessible data lakes?
Ø  Artificial intelligence- How can you put your data to work in the form of algorithms and machine learning to compliment your human talent?
Ø  In which ways can you set yourself apart from the rest by pioneering efforts in digitalisation?

Arnold Wachs

Principal, Practice Lead, Data Management
Cutter Associates

Track B Derivative Operations- Meeting your Fiduciary Duties

3:50 pm - 4:30 pm Case Study Revolution: Drilling down into the impact of derivatives regulation- How can you cost efficiently meet the new collateral management and reporting requirements?
Ø  As reporting requirements evolve, how can you merge new lines of reporting into existing infrastructure?
Ø  Which data tools can be integrated for real-time access to key information needed for reporting?
Ø  Drilling down into the impact of derivatives regulation- How can you best deal with reporting and collateral requirements?
Ø  Which ways can you streamline costs of reporting and can you make reporting multi-purpose?
Ø  What are the best ways to ensure your record storage is maintained?
Ø  Are there other models to explore to make reporting less of a burden?

Track B Derivative Operations- Meeting your Fiduciary Duties

4:30 pm - 5:15 pm Case Study Revolution: A practical assessment of Initial Margin Phase In- How to create a roadmap to ensure you pro-actively meet the requirements by the set deadlines
Tara Mccloskey - Head of Derivatives Middle Office, MetLife
Ø  What are the key deadlines for the initial margin phase in and how can you best prepare for these?
Ø  What impact will initial margin phase in have on your bottom line and when should you allocate this?
Ø  A look at how can you reduce the burden of this ongoing phase-in to make the transition as seamless as possible for your operations department?
Ø  How can you best mitigate initial margin complications including the impact this will have on separate client accounts?
Ø  How can you best deal with advocacy expectations and maintain a constant dialogue with regulators?
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Tara Mccloskey

Head of Derivatives Middle Office
MetLife

Track C Workshop- Building Winning Teams

3:50 pm - 5:20 pm Workshop: Building the next-generation operations team- What skillsets are now essential to thrive in the highly data-driven and automation-led landscape?
Laurie D Battaglia - MS-OD, PCC, CEO & Workplace Strategist, Aligned at Work
Ø  How do you navigate finding the best talent- Devising a practical plan to create a winning operations team
Ø  Addressing the digital skill gap and the need to innovate- What skills should you now be looking for when hiring for the future?
Ø  How do you justify the ROI of long-term solutions intended to draw in the best talent?
Ø  Which learning and development strategies can you employ to retain staff when there is not an already specialised training programme in place?
Ø  What new roles and job titles need to be developed on the buy side to keep up with the pace of change across investment operations?
Ø  Internal cultures are paramount if real change is to be implemented – what strategies can you put in place to ensure that everybody is driving change?
Ø  Can you use external training and development programmes or is it essential to create your own based on individual needs?
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Laurie D Battaglia

MS-OD, PCC, CEO & Workplace Strategist
Aligned at Work

Track D Boardroom- Leveraging Transformation Initiatives

3:50 pm - 5:00 pm Boardroom: What makes a robust change management strategy that is agile enough to keep up with the pace of new innovations and on-going regulatory change?
Vincent Pasqualicchio - COO - Investments, American Family Insurance Russell Snow - Director Operations, State of Wisconsin Investment Board
What are the specific pain points for managing your middle and back office technology and how are these different depending on AUM?
 
Roundtable 1: $100 Bn+ AUM
Hosted by:
Roundtable 2: $50 – $100 Bn AUM
Hosted by:
Roundtable 3: Less than $50 Bn AUM
Hosted by:  Vincent Pasqualicchio, COO, Investment Operations, American Family Insurance
Roundtable 4: Pension Funds
Hosted by: Russell Snow, Head of Investment Operations, State of Wisconsin Investment Board
 
 
Client reporting communications and the future
-          Sits with performance teams as well as the investment operations teams.
-          Report launches on 21st Jan- client experience, efficiency.
-          Financial services will focus heavily on operational efficiency in 2019.
-          As things become more choppy and uncertain, firms will need to prove the ROI on their AI capabilities, and there will be a need for more automation.
-          Client experiences will be a big thing, cost, efficiencies and other stuff will be really interesting.
-          Attitudes- more than people- it is the hidden things you don’t realise- more people doesn’t nexessariilly mean you will solve the problem. How can you streamline this to reduce costs- do the heads of business line know the inefficiencies around this
-          Reducing silos to improve efficiencies and cutting costs.
Is everything correctly adhereing to regulatory policy, is everything compliant- how can you improve consistency and scalability
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Vincent Pasqualicchio

COO - Investments
American Family Insurance

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Russell Snow

Director Operations
State of Wisconsin Investment Board

5:00 pm - 5:20 pm Special Guest Speaker: The power of non verbal communication in leadership– An Ex-FBI Agent's guide to speed-reading people Joe Navarro, Former Special Agent within the FBIs Behavioural Analysis Programme

Joe Navarro - Former Special Agent within the FBI'S Behavioural Analysis Programme, FBI
Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. Find out how your body language can influence what your boss, family, friends, and strangers think of you.

Joe Navarro

Former Special Agent within the FBI'S Behavioural Analysis Programme
FBI

5:20 pm - 6:20 pm InvestOps Cocktail Drinks Reception