InvestOps USA 2020

March 17 - 19, 2020

Tampa Marriott Water Street

InvestOps DAY ONE - 18 MARCH 2020

8:00 am - 8:50 am Conference Registration & Networking Breakfast

Hello Sunny - Join us in the exhibition as InvestOps welcomes you to sunny Florida with refreshing juice and delicious snacks to help kick off the conference!

8:50 am - 8:55 am Welcome Address: Sonal Ghelani, Content Director, InvestOps


8:55 am - 9:00 am Chair’s Opening Remarks


David Easthope, Head of Capital Markets at Celent Group

David Easthope

Head of Capital Markets
Celent Group

EMBRACING INNOVATION TO ACHIEVE SCALABILITY

9:00 am - 9:30 am Buy Side Keynote Interview: Creating a culture for innovation- How can you build a best-in-class operations division that eliminates silos and drives the required changes within your business?

  • What does an operationally efficient team set up look like that combines automation with the human touch so your teams can focus their resources where they are truly needed?
  • How to leverage internal stakeholders from the operations and technology teams to better communicate across divisions and meet your company objectives
  • Enabling trading across multiple locations: How can you optimize business processes to adapt to an increase in trading locations, volumes and product complexity?
  • How can you align your global and regional workforce strategies to break silos whilst still complying with global regulatory demands?
  • Risk vs.reward: How to evaluate risk and measure performance of new technology to establish what is best to include in your operating model
Louis Rosato, Global Head of Investment Operations at BlackRock

Louis Rosato

Global Head of Investment Operations
BlackRock

Jim Kearney, Head of Global Investment Operations at Vanguard

Jim Kearney

Head of Global Investment Operations
Vanguard

9:30 am - 10:10 am All Star Panel: Integrating your people, processes and technology- How can you leverage front, middle and back office relationships, cross functional processes and new innovative technology to create value beyond cost savings?

  • Technology- What innovations are transforming investment operations and how can you integrate within your firm?
  • People- How is the new technology driven environment impacting the skillsets of your operational teams?
  • Process- How to build a strategy to successfully align these critical factors within your operations structure to deliver greater value and better client experience
  • Which way forward- What is your firm’s strategy on outsourcing?
  • How can you determine what a great operations structure looks like for your firm?
  • How to best track industry trends and innovations to create a winning next generation operations team consistently deliver business value and increases profit margins
  • How will the COO’s and Heads of Investment Operations role transform in the digital era to adapt to new business needs?
Dave Winter, Head of Investment Operations, Americas at Aberdeen Standard Investments

Dave Winter

Head of Investment Operations, Americas
Aberdeen Standard Investments

Anthony F. Mirabile, Regional Head of the Investment Management Division at Goldman Sachs

Anthony F. Mirabile

Regional Head of the Investment Management Division
Goldman Sachs

Jenny Tsouvalis, Senior VP of Operations at OMERS

Jenny Tsouvalis

Senior VP of Operations
OMERS

Thomas Shea, Global Head of Middle Office at Manulife Asset Management

Thomas Shea

Global Head of Middle Office
Manulife Asset Management

Sergio Capanna, Director of Product Management & Head of Asset Management at Calypso Technology

Sergio Capanna

Director of Product Management & Head of Asset Management
Calypso Technology

10:10 am - 10:30 am Keynote Fireside Chat- The Future of InvesOps: How to prepare your teams for success in a digital transformative world

  • What will the operations division look like by 2030 and how can you prepare for it today?
  • How to identify and leverage upcoming trends to gain a competitive edge
  • How to implement technology into your processes and people that will shape your function to be cost efficient
Greg Turner, Head of US Operations at Legal & General Investment Management

Greg Turner

Head of US Operations
Legal & General Investment Management

Jesse Robinson, MD of Investment Operations at State Street Global Advisors

Jesse Robinson

MD of Investment Operations
State Street Global Advisors

10:30 am - 11:10 am Morning Refreshment Break

Cookie Jar - Satisfy that sweet tooth craving with milk and freshly baked cookies that will be served at the mid-morning break of InvestOps. Enjoy!

InvestOps IN A DIGITAL AGE

11:10 am - 11:30 am Innovation Keynote: The future of asset management – How to rethink the operating model

  • How a shift in the operating model can help asset managers drive efficiencies, adapt to change and position their investment operations for the future
  • Investing in Technology: How codifying the investment process, data science and behavioral analytics can help to maximize investment performance
  • Outsourcing – Exploring the “third wave” of outsourcing and how asset managers can adopt front office outsourcing models that allow them to focus on core alpha-generating functions
Marc Mallett, Director of Strategy Asset Servicing Americas at Northern Trust

Marc Mallett

Director of Strategy Asset Servicing Americas
Northern Trust

  • What roles are being hit by digitalization and efficiency demands and which areas are seeing growth with new talent?
  • What approaches are firms taking now to keep up with the evolving role of the operations division?
  • What does the ideal digitalized investment operations division look like and how can this be achieved?
  • Assessing the remaining manual functions – What should you be looking to automate next to reduce the human touch and bring scalability and speed to your division?
  • How technology is changing the nature of functions within operations - What skills should you now be looking for when hiring for the future?
David Easthope, Head of Capital Markets at Celent Group

David Easthope

Head of Capital Markets
Celent Group

Louis Rosato, Global Head of Investment Operations at BlackRock

Louis Rosato

Global Head of Investment Operations
BlackRock

Uday Kiran Bolusani, VP Global Product & Clearing Services at Fidelity

Uday Kiran Bolusani

VP Global Product & Clearing Services
Fidelity

Cinda Whitten, Managing Director, Global Operations at Principal Global Investors

Cinda Whitten

Managing Director, Global Operations
Principal Global Investors

Scott Kurland, Managing Director at SS&C Technologies

Scott Kurland

Managing Director
SS&C Technologies

12:20 pm - 12:40 pm Innovation Keynote: Defining the next generation operating model – How to strategically leverage the new frontier in software and services

  • Why is the prevailing asset management operating model broken?
  • What changes to the vendor landscape are re-defining how firms should approach their technology ecosystem and operational processes?
  • Do firms need to outsource, use software as a service, or utilize hosted technologies? Are there benefits to locally installed and supported solutions?
  • What does a next generation operating model look like?
  • How should firms prepare now to define their operating model in 2025 and beyond?
Paul Migliore, CEO at Citisoft

Paul Migliore

CEO
Citisoft

David Bates, Managing Partner at Citisoft

David Bates

Managing Partner
Citisoft

12:40 pm - 2:00 pm Lunch and Networking Break

12:40 pm - 1:40 pm Lunch Masterclass: Improving the client experience efficiently and cost-effectively - How to deliver “Mass customization” at scale in a digital world

  • How has the operational landscape for the client reporting function changed in recent years? 
  • What are the shortcomings of technologies and operational processes currently deployed to deliver customization to clients?
  • How can you reduce internal operational friction created by requests for timely, highly customized reporting and information for clients?
  • What digital technologies are available, which can enable the cost-efficient servicing of clients, and improve the overall client experience?
Ian Rees, Product Manager, Director at SimCorp

Ian Rees

Product Manager, Director
SimCorp

TRACKS

Track A - Enhancing Your Operations Technology, Chair: Charles Dwyer, Former Director, Global Technology & Operations, Deutsche Bank

2:00 pm - 2:40 pm 360 Perspective: Digitizing your client on-boarding and lifecycle management- How to leverage AI, Machine learning and RPA to make the client on boarding process much more seamless?
  • How can you leverage the growing importance of creating service differentiation to gain a competitive advantage through processes and data?
  • How to maintain high customer experience whilst boosting profit margins
  • How can automation and digitalisation make the client on-boarding a smoother and faster process?
  • What are the best-practice rules, data and workflow components to follow when it comes to technology?
  • How can you integrate RPA processes seamlessly into your teams?   
Charles Dwyer, Former Director, Global Technology and Operations at Deutsche Bank

Charles Dwyer

Former Director, Global Technology and Operations
Deutsche Bank

Rene Madden, Executive Director- Global Client Services at J.P Morgan Asset Management

Rene Madden

Executive Director- Global Client Services
J.P Morgan Asset Management

Thomas Shea, Global Head of Middle Office at Manulife Asset Management

Thomas Shea

Global Head of Middle Office
Manulife Asset Management

Gabino Roche, CEO and Founder at Saphyre

Gabino Roche

CEO and Founder
Saphyre

Brittany Garland, Executive Director, Platforms, Risk and Regulatory Compliance at IHS Markit

Brittany Garland

Executive Director, Platforms, Risk and Regulatory Compliance
IHS Markit

Track A - Enhancing Your Operations Technology, Chair: Charles Dwyer, Former Director, Global Technology & Operations, Deutsche Bank

2:40 pm - 3:20 pm Case Study Revolution: How to leverage advancements in straight-through-processing (STP) to automate your front middle and back office to speed up transaction processing times
  • How can enterprise platforms speed up processes to be more efficient and how does this play part in STP?
  • How can STP make client reporting seamless to gain faster insights and make swift decisions
  • How to adopt a change culture to implement STP into your process to create strong foundation
  • Modern STP: What industry problems still need to be solved, and how do they fit into today’s operational risk framework?
Shirley Eckes, Global Head of Operations at State of Wisconsin Investment Board

Shirley Eckes

Global Head of Operations
State of Wisconsin Investment Board

Track B - Optimising Your Derivatives Operations, Chair: Marc Chandler, Chief Market Strategist, Managing Partner, Bannock Global Forex

2:00 pm - 2:40 pm 360 Perspective: Meeting the final phase of Uncleared Margin Rules- What are the best practice processes for UMR implementation?
  • Understanding the impact of UMR on the buy side: What impact will this have on derivative operations?
  • Who are the new ‘in-scope’ counterparties who fall under phase 5 and 6 of UMR?
  • What impact will UMR have on your bottom line and operating costs?
  • How have the initial margin rules for non-cleared derivatives progressed over the years and what has been the impact on firms?
  • What are the policies and procedures you need to put in place to prepare your operational processes for the 2020 deadline?
  • How has UMR already affected those who came in under earlier phases and how can you use this feedback to your advantage?
Mary Harris, Head of triResolve Business Management, North America at TriOptima

Mary Harris

Head of triResolve Business Management, North America
TriOptima

Ted O’Connor, Senior Vice President, Head of Treasury Sales at Arcesium

Ted O’Connor

Senior Vice President, Head of Treasury Sales
Arcesium

Track B - Optimising Your Derivatives Operations, Chair: Marc Chandler, Chief Market Strategist, Managing Partner, Bannock Global Forex

2:40 pm - 3:20 pm 360 Perspective: Transitioning to a world without LIBOR- What steps can you take to navigate the benchmark change and reduce the impact on your front-to-back operations?
  • Setting your transition roadmap- What are the key timelines and implications on your division?
  • How can you identify the risks associated with the transition and what steps should you put in place to mitigate these?
  • How can you assess and overcome the challenges posed by this transition by 2021
  • How to assess the impact of LIBOR phase out for investors and your firm
  • LIBOR to SOFR- What does this mean for your operations division?
  • What impact will LIBOR have on liquidity and volatility
Uday Kiran Bolusani, VP Global Product & Clearing Services at Fidelity

Uday Kiran Bolusani

VP Global Product & Clearing Services
Fidelity

Vidya Guruju, Senior Product Manager at Charles River Development

Vidya Guruju

Senior Product Manager
Charles River Development

Track C - Building Winning Business Models - Chair: Tom Phipps Principal, Practice Lead, Operational Strategy Cutter Associates

2:00 pm - 2:40 pm 360 Perspective: Mastering your outsourcing strategies- How to decide on which core activities to outsource to achieve a more scalable and efficient operations
  • How to create an investment platform to support all aspects of the trade lifecycle
  • How can you create more transparency for investors by outsourcing
  • How to maintain the client reporting and measure performance to enhance client experience
  • How can you leverage next gen technology within your outsourcing strategy to reduce costs without compromising operational excellence 
Vincent Pasqualicchio, COO - Investments at American Family Insurance

Vincent Pasqualicchio

COO - Investments
American Family Insurance

Tom Schroeder, Managing Director at Summit Rock Advisors

Tom Schroeder

Managing Director
Summit Rock Advisors

Jonathan McGee, Head of Investment Analytics & Delivery at Manulife Asset Management

Jonathan McGee

Head of Investment Analytics & Delivery
Manulife Asset Management

Andrew Barnett, Global Head of Product Strategy at RIMES Technologies

Andrew Barnett

Global Head of Product Strategy
RIMES Technologies

Neal Chansky, Managing Director, Operational Agility at Olmstead Associates

Neal Chansky

Managing Director, Operational Agility
Olmstead Associates

Track C - Building Winning Business Models - Chair: Tom Phipps Principal, Practice Lead, Operational Strategy Cutter Associates

2:40 pm - 3:20 pm Case Study Revolution: Keeping clients at the centre of your business- How can you leverage tech innovation to create a client centric experience whilst driving efficiencies’?
  • How AI is used in operations: the good, the bad and the opportunities
  • How to improve reporting requirements to enhance customer service
  • How to leverage straight-through-processes to automate connections between the back and front office to better the client experience
  • Which technology can support multi-asset and diversification strategies across several regions with the same clients globally
  • Where do you start with the automation process to reap maximum benefits?
Jeffrey Leschen, Director of Operations at Bramshill Investments

Jeffrey Leschen

Director of Operations
Bramshill Investments

Track D- Workshops & Boardrooms

2:00 pm - 3:20 pm Buy Side Boardroom: The future of talent in operations- How to build a game-changing talent strategy that allows you to thrive in the digital era
  • How should you be updating your workforce in line with the update you are applying to your legacy systems?
  • What impact is automation having on your current workforce and how will this change as this grows across the industry?
  • Striking the balance between humans and machines- How to prepare yourself for
  • What is the broader, technology expertise that you will need your workforce to have in an era of technology and automation?
  • How to upskill existing workforce in the world of digital and tech adoption
  • How do you attract, develop and retain top talent within the business
Dave Winter, Head of Investment Operations, Americas at Aberdeen Standard Investments

Dave Winter

Head of Investment Operations, Americas
Aberdeen Standard Investments

3:20 pm - 4:00 pm Afternoon Refreshment Break

Beat the Heat- Cool off after a sizzling morning of content with a refreshing iced tea or ice cream at this networking break and get the scoop on the latest trends of the industry!

3:20 pm - 4:20 pm Buy-side only Workshop: How can asset managers combine pre-trade activities between custodians, prime brokers and broker-dealers to increase transparency for the front office to drive efficiency and streamline processes?

  • How to build template answers/data by fund strategy to custodian pack questions to be cost efficient
  • Entering data and submitting documents for each fund once, which is then shared across multiple counterparties (broker-dealers, custodians, prime brokers)
  • Obtaining real-time Ready-To-Trade (RTT) status of your funds, products, and markets per fund and broker-dealer
  • Achieving front-office benefits such as: eliminating trade breaks related to broker account mismatches, allocations are done correctly the first time, and more
Gabino Roche, CEO and Founder at Saphyre

Gabino Roche

CEO and Founder
Saphyre

Louis Rosato, Global Head of Investment Operations at BlackRock

Louis Rosato

Global Head of Investment Operations
BlackRock

Nick Mannino, Executive Director, Product Development & Securities at JP Morgan Chase

Nick Mannino

Executive Director, Product Development & Securities
JP Morgan Chase

  • How can you use emerging technology to ease the reporting progress and monitor client performance?
  • How can IaaS and PaaS cloud solutions reduce your costs while standardizing your IT estate?
  • How important is it to maintain data integrity in the changing regulatory landscape and how do cloud solutions play a part?
  • How to navigate your key business stake holders to moving away from traditional models to the cloud as a priority
  • Orchestrating your cloud journey: How to seamlessly integrate new services into your operating models as a one stop shop
Charles Dwyer, Former Director, Global Technology and Operations at Deutsche Bank

Charles Dwyer

Former Director, Global Technology and Operations
Deutsche Bank

Shirley Eckes, Global Head of Operations at State of Wisconsin Investment Board

Shirley Eckes

Global Head of Operations
State of Wisconsin Investment Board

Ken Krupa, VP, Global Solutions Engineering at MarkLogic

Ken Krupa

VP, Global Solutions Engineering
MarkLogic

Dan Mossissam

Director of Strategic Architecture
Franklin Templeton Investments

4:40 pm - 5:00 pm Case Study: The Sustainable, Future Operating Model

  • How can you leverage a hybrid outsourced model to achieve operational efficiency and cost savings
  • How can you benefit from replacing legacy software with a modern solution for automated data management, increased data accuracy and tools that integrate seamlessly with your existing architecture
  • How can you take advantage of technology to deepen your bench, add valuable expertise, reduce internal employee dependency, and increase scalability
Alex Strekel, Director, Investment Management Solutions at Clearwater Analytics

Alex Strekel

Director, Investment Management Solutions
Clearwater Analytics

5:00 pm - 5:20 pm Case Study Revolution - Reducing operational risk in collateral management: How to implement automated solutions to support your increasing use of collateral in both local and global markets

  • How can collateral management services to control risk, improve decision making and minimize the impact on portfolio performance?
  • How can you leverage collateral as a catalyst to drive revenue streams
  • How will automation help achieve scalability and master your growing collateral obligations
  • How can you eliminate internal communication barriers with front office to minimize risk and errors when it comes to securities
Jay Boyd, Application Services Technology Officer at Invesco

Jay Boyd

Application Services Technology Officer
Invesco

4:00 pm - 4:30 pm 360 Perspective: A modern approach to reconciliation- How to use automation/ML in your reconciliation strategy to be fully efficient and reduce overall costs

  • How are the buy side successfully implementing RPA and ML as part of their reconciliation strategy?
  • How to use automation/ML in your reconciliation strategy to be fully efficient and reduce overall costs     
  • How can mastering data reconciliation be beneficial for firms to aid cost saving and increase efficiency?
  • How can STR (Straight through Reconciliation) be leveraged by investment operations?
  • What are the key challenges for investment operations teams when it comes to reconciliations and how AI will help eliminate these?
Kevin Welch, Managing Director at Investor services, BBH

Kevin Welch

Managing Director
Investor services, BBH

Ky Dong, Global Trade Services at Franklin Templeton Investments

Ky Dong

Global Trade Services
Franklin Templeton Investments

4:40 pm - 5:00 pm Fireside Chat: How to align your team and operating models to keep up with demands of derivatives

  • How to manage the constant demands of the changing regulatory landscape through seamless processes
  • What key steps need to be taken today to be ready for the future for derivatives
  • How to tackle regulatory reporting and compliance challenges resulting from Libor, SFTR and UMR
Matthew Nelson, Vice President, Buy-Side Strategy and Business Development at Broadridge Financial Solutions Inc.

Matthew Nelson

Vice President, Buy-Side Strategy and Business Development
Broadridge Financial Solutions Inc.

4:00 pm - 4:20 pm Case Study Revolution- How to create a solid data infrastructure as the basis for achieving operational alpha

  • How can you create a winning data management strategy to gain operational alpha
  • How to will data unlock the potential of your operations team and boost the bottom line?
  • How can you bridge the communication barrier with key stake holders and third party partners leveraging management tools
  • Transparency is key: How can data be leveraged for processes such as clearing, on-boarding, reporting and much more to streamline and create a seamless experience  
Tisha Worden, Assistant Director of Investment Operations at Principal Global Investors

Tisha Worden

Assistant Director of Investment Operations
Principal Global Investors

  • Best in class front-middle- back office technology for seamless processes
  • How to streamline processes to be efficient
  • How can Funds better collaborate to drive mutually beneficial initiatives forward?
  • How to unify global approaches when operating in different counties
Michael H. Koegler, CEO at Market Alpha Advisors LLC

Michael H. Koegler

CEO
Market Alpha Advisors LLC

Vincent Pasqualicchio, COO - Investments at American Family Insurance

Vincent Pasqualicchio

COO - Investments
American Family Insurance

Marc Buonomo, Investment Operations Director at DWS Investment Management Americas

Marc Buonomo

Investment Operations Director
DWS Investment Management Americas

Russell Feldman, Head of Business and Product Development at IMTC

Russell Feldman

Head of Business and Product Development
IMTC

Matt McGarry, EVP, Global Head of Managed Services at Enfusion Systems

Matt McGarry

EVP, Global Head of Managed Services
Enfusion Systems

Matthew Bailey, Reference Data Team Lead at Brown Advisory

Matthew Bailey

Reference Data Team Lead
Brown Advisory

4:00 pm - 4:40 pm Boardroom: Thriving in a new world of alternatives- How can you best manage operational risks across a broader variety of non-traditional assets?


  • What steps are being taken to reduce reliance on manual processes and spreadsheets?
  • What strategies are the buy side putting in place in the next 24 months to mitigate the cost and challenges of supporting alternatives and private debt?
  • Investing in best-of-breed tools for specialized asset classes - What solutions are available?
  • How to respond to new trading strategies timely enabling front to back integration and speedy on-boarding of new alternative assets?
  • What can asset managers do to adapt to the diversification trend into private capital – is setting up a dedicated PERE arms the best solution?

4:40 pm - 5:20 pm Boardroom: Overcoming the Regulatory burden: What new regulatory changes are expected to shape buy side investment operations in 2020 and how can the industry best prepare for them today?


  • Industry Collaboration: How important is it for the firms to collaborate and implement a strong uniform regulatory framework to follow?
  • How to overcome the challenges with Libor, SFTR and UMR in an era of revenue generation and client experience excellence?
  • How and when does CSDR come into play for US firms and what will be the impact on day-to-day operations?
  • What are the regulators requirements and how does this impact multi asset investments, derivatives and securities
  • How can you leverage these changes and translate them into your operating models to gain operational excellence & Alpha

5:20 pm - 5:20 pm InvestOps USA 2020 Cocktail Drinks Reception

Margarita Madness- As Day 1 of InvestOps comes to an end, join us to sip on ice cold margaritas and tasty tacos while making connections and talk about the past day’s sessions!